Emergency Help

Pick your situation

1. Someone is threatening to share nude images of my child
2. A stranger has been messaging my kid
3. My kid was scammed (account, money, V-Bucks, gift cards)
4. My kid’s account was hijacked
5. An image of my kid has been shared without consent
6. My kid is being exposed to self-harm content

Sextortion (threats to share nude images)

1. Do not pay. Paying almost never ends the threats and often escalates them.
2. Don’t delete anything yet. Screenshot the threats, the username/profile, and any dollar amounts.
3. Block the account on the platform after you’ve preserved evidence.
4. Use NCMEC’s free “Take It Down” service at takeitdown.ncmec.org to hash-match and remove the image across participating platforms.
5. Report to the CyberTipline at report.cybertip.org (US) or your national reporting body.
6. Report to local law enforcement. Sextortion is a federal crime in the US.
7. Tell your kid it’s not their fault. Shame silence kills faster than anything else in these cases.

Stranger contact

1. Screenshot the conversation, profile URL, and platform.
2. Do not let the child reply while you investigate.
3. Block and report the account on the platform.
4. If sexual content, grooming, or threats are present, file at report.cybertip.org.
5. Review where the stranger found your kid — DM settings, public profile, livestream, game chat — and close that door.

Your kid was scammed

1. Change passwords on the compromised account and any account sharing that password.
2. Enable 2-step verification on every major account.
3. If payment was made via credit card, contact the card issuer — chargebacks are usually faster than platform refunds.
4. If gift cards were used: report to reportfraud.ftc.gov and the gift-card issuer.
5. Report the platform (Roblox, Discord, Snap, etc.) so they can take down the scam account.

Account hijack

1. Use the platform’s “account recovery” or “my account was hacked” flow — not a password reset if you’re locked out.
2. Check email forwarding rules and connected apps; attackers often add these so they can re-enter.
3. Change passwords on any account that reused the same password (usually several).
4. Enable 2-step verification, ideally app-based (Google Authenticator, Authy) not SMS.

A non-consensual image has been shared

1. Use NCMEC’s Take It Down (under-18).
2. Use StopNCII.org (over-18).
3. Report to each platform where the image appears.
4. Talk to your kid’s school counselor if peers are involved.

Self-harm or suicidal content exposure

1. Check in on your kid gently and directly. Ask, don’t hint.
2. If there is any expressed intent: 988 (US) or local crisis line.
3. Turn on content filters that specifically flag self-harm content: Bark is the most-cited tool here.
4. Report the content on the platform; most have specific reporting flows for self-harm content.